Services
White Light is the world leader in designing, delivering and supporting XR environments. We are here to fully support you on your journey into XR and ensure that you fully harness the power and flexibility of your SmartStage®. From providing remote support, to programming complex presentations and creating new content, we will be with you every step of the way.
Service Level Agreements
We understand that every project is unique.
White Light has been a leading supplier of technical production solutions to the entertainment, broadcast, and corporate event industries for 50 years. Our dedicated Technical Service department provides professional support to our customers across these sectors.
Our specialist team of software and hardware service engineers, as well as administrative staff, combine years of expertise and technical knowledge to offer you the very highest level of support..
With a service agreement in place, our skilled support staff will engage with you at the highest priority level. Tools such as remote diagnostics and live chat can be deployed to assist you with diagnosing software issues, when needed, with support features such as:
● Access to manual documentation
● Telephone Support
● Live Chat
● Software updates and upgrades
● Support ticket system
● Remote access system diagnostics
Planned Preventative Maintenance (PPM) is the most important approach to prolonging the life of your equipment and can help prevent further costs for repairs and replacements.
White Light can also enhance your standard back-to-base manufacturer’s warranty, so you can rest assured, with full peace of mind, for up to three years of comprehensive cover.
Our hardware support includes features such as:
● Equipment service and maintenance
● Annual service
● Reactive callouts*
● Enhanced Warranty options (with some manufacturers)
● Warranty claim management
● Fault assessment by WL engineer*
*Available in some countries, check with your Account Manager
Enhanced Support Packages
When you want to take your SmartStage® to the next level, we have pay-as-you-go, monthly or yearly subscriptions, to enhance our service level user support packages.
Our Innovations team is here to help you consult on changes to your stage or workflows.
Think of us as an extension to your team, to bounce ideas around, look at improvements to your day-to-day usability and help you with key projects or presentations.
● Project Advice
● Workflow Consultancy
● Programming Assistance
● Project Changes
● Advanced Training
Training
Your SmartStage® comes fully installed and inclusive of a training package for system user and operational knowledge. This ensures you have all the tools your team needs to get up and running with your investment. Further advance sessions of knowledge refreshers can be run at any time by our skilled team of eXpeRts.
The subjects covered include but are but not limited to:
● Operation Training
● Service and Maintenance
● IT Components
● Programming and Content
Ongoing and advanced SmartStage® operation training can be offered per day. Get in touch for more information.
Additional Advance Specific Manufacturers’ training is available direct “in person” or via online training “eLearning” courses in most cases.
Operation Centre & Remote Support
White Light has been installing stages since 2017 and these global deployments have helped define our installation strategy and develop an advance remote support facility.
This allows us to fully control and manage our clients’ stages remotely when requested for enhanced support, upgrades and content development work.
SmartStage Content
Your stage comes with a fully immersive SmartStage® 3D Training environment created using Unreal Engine. This is designed to help you get the most out of the SmartStage® as soon as possible, working with the full capabilities of the technology. We also supply further demo stages for you to explore.
